Terms of Service

1. Who we are

Living Concept Lusaka (“Living Concept”, “we”, “us”) is a furniture and home décor showroom at Rhodes Park, Addis Ababa Drive, Lusaka, Zambia. You can reach us by call or WhatsApp on +260 971 809 890.

2. Using the website

The website is a catalogue and enquiry tool. Browsing is free and needs no account. You can’t place an order or pay on the website itself: purchases are arranged with us on WhatsApp, by phone or at the showroom.

Please use the site fairly. Don’t try to disrupt it, gain unauthorised access to it, or post unlawful or abusive content.

3. Products, prices and availability

Prices are shown in Zambian Kwacha (K). We work to keep descriptions, photos, dimensions, prices and stock counts accurate, but colours can look different on different screens, and stock can change quickly because items also sell in the showroom. Prices and availability can change without notice.

What counts is what we confirm to you for your purchase. The price and availability we confirm (for example in a WhatsApp message, an invoice or a receipt) apply to that purchase.

4. Visit List and reservations

The Visit List is a planning tool saved on your own device. Adding items to it, or sending it to us, doesn’t reserve any stock. We set an item aside for you only when we tell you we have done so.

5. Orders and payment

A sale is agreed once we have confirmed the item, the price, and how you will pay and collect or receive it. Payment must be completed in the way we confirm with you, and as agreed with us, before goods are released or delivered.

We may decline or cancel an order, for example if an item is no longer available or a price was shown in error. If we cancel after you have paid, we will refund what you paid for that order.

6. Delivery

Where we deliver, we agree the delivery address, any delivery fee and the expected timing with you before you pay. Timelines are estimates and can be affected by stock, location, road conditions, weather and supplier delays. We will make every effort to meet the schedule we agree with you.

Please check your items when they arrive and tell us about any visible damage or fault as soon as possible.

7. Returns, exchanges and faults

Please check items before you accept or collect them. If an item is faulty, damaged or not as described, contact us as soon as possible with your proof of purchase (a receipt, an invoice or your WhatsApp confirmation) and we will work with you on a repair, replacement, exchange or refund, as appropriate.

For other returns or exchanges, such as a change of mind, please ask us before you buy, because what we can offer depends on the item. Custom-made and special-order items may not be returnable.

This section doesn’t limit any rights you have under Zambian consumer protection law.

8. Reviews

Customers can post reviews on product pages. Reviews are checked before they appear, and we may hide or remove any review, for example if it is abusive, unrelated to the product or appears to be fake. By posting a review you allow us to show your name and review on the website. Please don’t put phone numbers or other personal details in a review.

9. Content and links

The photos, text, logo and design on this website belong to Living Concept or are used with permission. Please don’t copy them for commercial use without asking us first. Sharing a product link with friends and family is welcome.

The website links to other services, such as WhatsApp and Google Maps. Their own terms apply, and we are not responsible for them.

10. Liability

Nothing in these terms excludes or limits liability that cannot be excluded by law, or your statutory consumer rights. Subject to that, Living Concept is not liable for indirect or consequential losses arising from your use of the website or our products. The website is provided as available, so we can’t promise it will always be uninterrupted or error-free.

11. Your personal information

How we collect and use personal information is explained on our Data Privacy page.

12. Changes and governing law

We may update these terms from time to time. The date at the top shows when they were last changed, and a purchase is covered by the terms in place when you made it.

These terms are governed by the laws of Zambia, and any dispute will be dealt with by the courts of Zambia.

13. Contact us